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Introduction
And Overview
Several events,
including station compliance with the EPA regulations, recent mergers and
acquisitions by major oil companies, and new refueling technologies, have
influenced how major oil companies conduct their businesses. Aging
refineries, EPA regulations, and Clean Air Act mandates calling for
reformulated fuels have increased refining costs and pushed down margins.
These factors, coupled with the recent surplus of crude oil, are causing
major oil companies to look for new ways to increase downstream
profitability by streamlining costs and administrative operations. The
recent joint venture announcements by Shell-Texaco, Marathon-Ashland,
Tosco-Unocal, BP-Amoco, and Exxon-Mobil are examples of the underlying
pressures on marketers to reduce costs and create synergies.
To compete in this
new marketplace, retailers are in need of statistically accurate and
reliable data to align themselves with other major oil companies, jobbers,
and dealers. Forecasts of infrastructure changes resulting from
consolidation and rationalization of facilities are necessary as well. This
latest syndicated study by Havill Consultants contains rarely found data on
these changes within the retail market. This research will allow subscribers
to benchmark their company’s position in terms of compliance with the EPA
regulations. The study examines the compliance situation by type of
ownership (major oil, jobber, dealer) and by compliant equipment (tanks,
piping, leak detection, and spill and overfill equipment, etc.). As a
reader, you will understand exactly how compliance with EPA regulations will
affect your business.
In 1995, Havill
Consultants published the well-respected study entitled The DOE-EPA
Regulated Commercial Fleet Market Fuels, Equipment, and Services Forecast,
1994 - 2000. That research identified five billion gallons of fuel
potentially available to retail marketers as a result of private fleet
operators deciding to refuel off-site. The change in refueling practices was
primarily due to UST facility closures. The 1995 research also guided
marketers into building stations that met the unique needs of specific fleet
customer segments. With a variety of refueling locations available,
customers choose station formats that provide the most convenience. This new
study on the retail refueling market provides insight into the existing
make-up of facilities, including c-stores, truck stops, travel plazas and
card locks, and the changes in the retail population through the year 2000.
Another way
marketers can compete in this new retail environment is by offering the
latest refueling technology at their facilities. This study allows
subscribers to gain insight into the facility technology other marketers
plan to implement. Your team will be able to benchmark its position in terms
of advanced dispenser features, such as card readers, cash acceptors, touch
screens, video screens, and payment methods. The data will raise questions
as to whether your budget will be able to supply stations with the latest
trends in dispenser technology. Most importantly, the research allows you to
understand the benefits that other marketers are experiencing through the
use of these products.
Understanding how
industry players are creating business and profits through "value
added" amenities, such as fast food and car washes, is quickly becoming
an essential part of marketer’s business plans. This study examines the
number of facilities currently using co-branding and car washes, and the
number that will be installed in the future. Decision-makers at major oils,
jobbers, and dealers were interviewed to determine which companies they are
co-branded with, what car wash methods are most used, and most importantly,
whether these efforts are paying off.
One of the most
prominent recent events to affect the industry is the mergers and
acquisitions by many major oil companies. This study sets out to determine
whether mergers will affect marketer’s pricing strategies. You will gain
insight into whether or not merging oil companies plan to use pricing as a
competitive advantage. The opinions of merged marketers regarding
re-branding of their stations will aid in making strategic decisions to
compete.
Hypermarkets are
making a significant impact in the modern petroleum retailing environment.
They can be seen as both a threat and an opportunity to major oils. These
stores are able to offer discounted gasoline at the facility as a loss
leader, which enables them to draw customers into their hypermarket. The
research provides an understanding of how other marketers are dealing with
pricing strategies and positioning to compete with hypermarkets. On the
other hand, marketers are now treating this trend as an opportunity. Major
oils have an opportunity to create new branded partners at these new
facilities. In addition, jobbers have an opportunity to supply fuel to these
additional fuel operators. Readers will have access to statistical and
demographic information not readily available on hypermarkets.
Havill Consultants
has completed over 45 proprietary and syndicated petroleum industry studies
during the past decade. Havill Consultants has established a reputation in
the petroleum industry as a primary source of retail and commercial
marketing knowledge. Articles have appeared in numerous industry
publications, such as NPN, JPM, Petroleum Marketing Management, CSP, Modern
Truck Stop News, and SIGMA, exposing the findings. National Petroleum News
has called our research "the most detailed analysis and outlook to date
on the impact of the EPA's UST regulations on the petroleum
marketplace."
Our reputation for
developing accurate industry forecasts is a direct function of our proven
methodology. Petroleum marketers and manufacturers have been solicited to
understand their ideas regarding current industry issues. Based on their
feedback, a questionnaire was developed and re-submitted to contributors for
feedback and accuracy. We are confident that this new research study will be
used by petroleum marketers and equipment manufacturers as a primary source
of planning data for developing their retail market strategies through the
year 2000.

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Research
Objectives
The primary
purpose of this research is to forecast the changes that will occur in the
retail refueling market between 1997 and 2000. The report forecasts changes
in the number and format of facilities and provides an accurate benchmark of
the industry structure and current compliance with the 1998 EPA UST
standards. Subscribers will also gain valuable insight into evolving
technologies and industry trends. Overall, the primary objectives of the
report are to:
- Characterize the US retail refueling
infrastructure in terms of the number facilities, facility formats, and
facility fuel throughput. Illustrate the changes to the infrastructure, such
as the number of new facilities to be built and changes in facility formats
through 2000.
- Identify the level of compliance with the EPA
regulations and forecast the number of facilities that are currently in
compliance, will upgrade into compliance, and will close due to
non-compliance.
- Characterize the current and future
underground storage tank, piping system, tank and line leak detection, spill
and overfill population in terms of:
- Level of compliance with EPA regulations for
each product.
- Number of facilities that will be upgrading
for each product.
- Net future demand for each product by material
and construction.
- Characterize emerging market opportunities as
a result of major oil mergers. Identify the impact the mergers will have on
the retail refueling infrastructure.
- Identify the current and future market for
fast food co-branding at retail facilities and the opinions regarding their
competitive advantages.
- Identify the current and future market for car
washes at retail facilities and the opinions regarding their competitive
advantage.
- Characterize supermarket chain gasoline
retailing (hypermarkets) and its effect on the retail refueling
infrastructure. Understand competitive advantages of becoming involved in
hypermarket retailing.
- Identify the current population and forecast
the future demand for dispensers by type. Identify the future demand for
advanced dispenser features (touch and video screens, payment methods,
robotics, etc.) that are believed to be most desirable in the retail market.
- Forecast the future demand for POS and fuel
management systems, as well as the features that are believed to be most
desirable in the retail market.
- Identify the current population of nozzles,
breakaways, shear valves, manholes, and other products at retail facilities,
as well as forecast future demand for each product.
- Characterize the effect alternative fuels and
vehicles will have on the retail refueling infrastructure.

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Methodology
And Procedures
Havill Consultants
has a proven track record of developing accurate industry forecasts for both
syndicated and proprietary research. From our experience, the most reliable
information source for predicting future trends and purchasing patterns
comes from the end-users themselves. For this study, in-depth interviews
were conducted with executives and engineers at major oil companies,
independent jobber organizations, dealers, and convenience store companies.
These interviews were supplemented with prior Havill research, as well as
secondary research and interviews with industry participants.
In preparation for
this study, Havill Consultants conducted the background research necessary
for achieving the study objectives. Primary information sources included
government agencies and reports, as well as petroleum industry trade
journals and associations. Secondary resources were scoured to produce the
latest updates on market conditions. These steps were necessary to ensure
the statistical accuracy and thoroughness of the data. In addition,
petroleum industry executives were given an opportunity to review an early
version of the questionnaire in order to add pertinent issues and suggest
topics to include. This process yielded the objectives and issues for this
study.
Our research
follows a proven methodology. Issue ballots and questionnaires were
circulated to over 50 marketers of petroleum products, equipment, and
services. All questionnaires were pre-tested by conducting a dozen
interviews, analyzing the results, making any necessary revisions, and then
continuing the cycle until all of the necessary refinements had been made.
This study employed a stratified random sample of small and medium-sized
petroleum marketers. Additionally, interviews with several of the top 50
major U.S. gasoline marketers, supermarket chain operators, and other
primary industry sources resulted in the completion of over 500 interviews,
representing over 175,000 facilities.
As interviews were
completed, they were entered into Survey System®, our full-featured market
research software program. Market survey data from each questionnaire was
computer tabulated and projected to the population. Equipment statistics
were based on both primary and secondary research. Statistical procedures
were applied to establish the significance of the research findings.
Havill &
Company personally managed all aspects of the project. Each of the
professionals assigned to this project has extensive petroleum marketing
research experience. They shared responsibility for the total project,
including secondary research, questionnaire design, interviewing, analysis,
and writing the final report. All study findings were fully documented in a
report of approximately 500 pages. Where appropriate, graphs were used to
visually support the analysis.
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S tudy
Findings
Many
facilities do not meet requirement
As many as 92,000 facilities may still have tanks that will not meet
requirements on Dec. 22, 1998. About 50,000 of the projected noncompliant
sites are retail (independent oil and convenience store) facilities and the
remaining 42,000 are industrial/commercial fueling facilities. (Major oil
company - about 32,000 in all - are virtually in total complaince with the
regulations, according to the research.)
Compliance
costs and economic factors effect many facilities
According to Havill's previous research findings, up to 11,000 retail
facilities and 25,000 industrial/commercial facilities may close because
compliance costs in relation to gasoline throughput and other economic
factors are too high to bear. It is clear that numerous retailers who
earlier reported plans to upgrade, replace or close tanks to achieve
compliance changed their minds or could not accomplish the task.
Opportunities
for marketers!!
If there is a silver lining on the other side of this cloud, it is for
marketers that have remained in the game and can take advantage of some of
the opportunities it offers. The closing of 2,998 retail and private
facilities this year will present opportunities for marketers, both from the
possibility of acquiring retail facilities and from increased demand for
fuel from closing private facilities.
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Deliverables
The report is based
on the outline shown below. Each chapter discusses a particular topic. An
executive summary provides an overview and summary of the major issues. Each
client receives three copies of the final report. In addition to a hard copy
report, each subscriber will have access to the document via the Havill
Consultants Internet site. This capability is particularly helpful for
companies that would like to share the research information with managers
and offices in multiple sites.
Retail
Refueling Facility Dynamics
- Identify Format and Design of Current and
Future Facilities
- Identify Number of Facilities Operating 24
Hours
- Identify Number of Retail Facilities with
Dedicated Fleet Islands
- Discuss Major Oil Company Testing and
Implementation of New Station Formats
- Identify Retail Facility Amenities and
Modifications
- Identify and Discuss Changes in Petroleum
Equipment Budgets after 1998
Major Oil Mergers
- Discuss Recent Mergers
- Discuss the Effects of Major Oil
Partnerships on the Decision Making Process for Equipment Specification
and Purchasing
- Discuss Existing Station Equipment Changes
at Merged Oil Companies
- Discuss Mergers’ Effect on Fuel Pricing
Strategy and Supply and Distribution
- Discuss Responses from Non-Merged Major Oil
Companies
Fast Food Co-Branding
- Quantify Number of Co-Branded Facilities
- Identify Affiliated Fast Food Chains and
Payment Systems Used at Co-Branded Facilities
- Forecast Number of Co-Branded Facilities
- Identify General Opinions Regarding
Co-Branding
Car Wash Systems
- Identify Number of Facilities with Car
Washes by Type
- Identify Methods of Payment Used for Car
Wash Systems
- Forecast Number of Future Facilities with
Car Washes by Type
- Identify Current and Future Car Wash
Features
Supermarket Retail Refueling
- Discuss Major Oil Companies’ Opinions of
Supermarket Retail Refueling
- Identify Strategic Alliance Opportunities
through Supermarket Refueling Facilities
Advanced Dispenser Features and Technology
- Identify Number of Dispensers with Card
Readers and Cash Acceptors
- Identify Demand for Dispenser Card Readers
- Identify Interest in Touch and Video Screens
- Identify Interest in "Cardless"
Payment Systems
- Identify Interest in Smart Card Technology
- Identify Loyalty Programs Used
- Overview of Robotic Refueling
Point of Sale Systems
- Identify Current POS System Configuration
- Identify Major Oil Company Trends in POS
Systems
- Forecast Demand for POS Systems
- Identify Desired Features for POS Systems by
Segment
Dispensers and Nozzles
- Quantify Current Dispenser Inventory
- Forecast Net Demand by Dispenser Type
- Identify Life Cycle and Turnover
- Quantify Inventory and Forecast Net Demand
of Nozzles, Filters, Breakaways, and Shear Valves
Underground Storage Tanks
- Identify Compliance by Facility and Segment
- Identify the Number of USTs Upgrading,
Closing, and at New Facilities
- Forecast Net Demand by Material and
Construction
Petroleum Piping Systems
- Identify Compliance by Facility and Segment
- Identify the Number of Piping Systems
Upgrading, Closing, and at New Facilities
- Forecast Net Demand by Material and
Construction
Tank
Leak Detection
- Identify Compliance by Facility and Segment
- Forecast Net Demand for Tank Leak Detection
- Identify Current and Future Features of Fuel
Management Systems
Line Leak Detection
- Identify Compliance by Facility and Segment
- Forecast Net Demand for Line Leak Detection
Spill and Overfill Prevention
- Identify Compliance by Facility and Segment
- Forecast Net Demand for Spill Containment
and Overfill Prevention
Alternative Fuels and Vehicles
- Discuss Gasoline and Diesel Reformulation
- Discuss Opinion of Impact of Alternative
Fueled Vehicles
Note: Final report is arranged in a
different order than the above outline.
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Who
will Benefit From The Study
This study grew
out of requests by our clients for industry statistics and forecasts to
drive their business planning and project development activities. During the
design phase of this research, we discovered that each company had
information needs specific to their business. Information on industry
structure and technological change were of interest to both petroleum
marketers and equipment suppliers. Additionally, petroleum equipment
suppliers wanted a forecast of their market opportunity after the 1998 UST
deadline through the year 2000.
Petroleum Marketers
Marketing Executives,
Strategic Planners, and Real Estate Managers requested current and
forecasted data on facility counts by format (i.e., c-store, travel plaza,
truck stop, card lock, etc.), ownership, and associated EPA compliance.
Additionally, marketers wanted to understand the opportunities available
to them as a result of the 1998 deadline.
- How many stations will be out of
compliance at the deadline?
- How many retail owners will close their
UST facilities? How will this change the competitive environment?
- How is the recent trend of major oil
mergers changing the industry?
- How many retail facilities will
incorporate co-branding and car washes into their station format?
- Is the emergence of supermarket refueling
a threat or an opportunity?
- How are advanced technology features,
including cash acceptors, video screens, touch screens and robotic
refueling, affecting the industry?
Petroleum Equipment &
Service Providers
This research will characterize
the retail gasoline service station market and quantify the demand for the
various types of petroleum equipment. The current inventory of equipment, in
and out of compliance with the 1998 deadline, will be analyzed. This
information will provide a valuable tool for CEO’s, Product Managers, and
Strategic Planners in identifying the market activity that will take place
through the completion of the 1998 deadline, and forecast the demand for
petroleum equipment through 2000. This will provide valuable information for
developing long-range strategic plans.
This research will provide
accurate quantitative data on the size and growth of the retail petroleum
equipment market and the opportunities emerging as a result of major oil
mergers and supermarket gasoline retailing. It will provide valuable
benchmarks for evaluating the effectiveness of current marketing programs.
In addition, the research will discuss structural market changes through the
year 2000, and the impact they will have on petroleum equipment marketing.

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Retail
Refueling Market Project Team
To ensure that the
study was thorough and complete, only consultants with experience in
previous syndicated studies were assigned to the retail refueling market
research team. This team is available to subscribers for consultation and
follow-up projects. Havill & Company consultants routinely conduct both
syndicated and proprietary studies of the petroleum market. Our research
studies have covered the full gamut of refueling markets and equipment. From
this research, we have also developed extensive databases of contractors,
distributors, petroleum marketers, and commercial fleet owners. Past
research studies include:
- Risk Managed Fuel Market Opportunity
(Proprietary, 1997)
- The U.S. Retail Gasoline Dispenser Nozzle
Market Study (Proprietary, 1997)
- Future Trends in Dispenser Technologies
(Proprietary, 1997)
- Market Opportunity for Bundled Fleet
Services (Proprietary, 1997)
- Canadian Petroleum Equipment Market Study
(Proprietary, 1997)
- Sales Force Automation Programs (Numerous
Proprietary, 1995-1997)
- Truck Stop/Travel Plaza Market Research
Study (Proprietary, 1996)
- Emerging Retail Refueling Technologies
(Proprietary, 1996)
- The DOE-EPA Regulated Commercial Fleet
Market Fuels, Equipment, and Services Forecast 1994-2000 (Multi-Client,
1995)
- Leak Detection Market Research Study
(Proprietary, 1995)
- Interstate Highway Strategy Analysis
(Proprietary, 1995)
- Features & Benefits Study of Dispenser
Accessories (Proprietary, 1995)
- The New European Petroleum Equipment Market
for Gasoline Service Station Products and Services (Multi-Client, 1994)
- Sales & Marketing Effectiveness Tracking
Report (Non-Competing Multi-Client, 1994)
- Stage II Vapor Recovery - Retail,
Commercial, and Industrial Gasoline Service Station Markets, Analysis and
Forecast (Multi-Client, 1992, 1993, 1994)
- Major Oil Company Trends, Stage II - POS -
Fleet Programs (Proprietary, 1993)
- Automatic Dry Break Fueling System Fleet
Administrator Study (Proprietary, 1993)
- Analysis and Trends, A Study of the 1992
Tank Market (Proprietary, 1993)
- The United States EPA Regulated Retail,
Commercial, and Industrial Gasoline Service Station Markets, Current year
- 1998 (Multi-Client, 1990, 1993)
- Stage II Vapor Recovery Distribution
Analysis (Non-Competing Multi-Client, 1993)
- Underground Tank Retirement and Failure Rate
Study (Proprietary, November 1992)
- Stage II Vapor Recovery Retail, Commercial,
and Industrial Gasoline Service Station Markets, Analysis and Forecast
(Multi-Client, 1992)
- Petroleum Industry Data Management &
Control Systems (Proprietary, 1991)
- Retail, Commercial, and Industrial Gasoline
Service Station Market Share Study for Petroleum Equipment (Proprietary,
1991)
- Petroleum Equipment Study - Retail,
Commercial, and Industrial Gasoline Service Station Markets, 1990 Record -
1991 Outlook (Multi-Client, May 1991)
- C-Store Market Opportunity for Petroleum
Equipment (Proprietary, 1991)
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Price
And Payment
The subscription
fee for this study is $17,000 for those subscribers submitting signed
contracts. To subscribe, please fill in the purchase agreement and return
one copy to us. We are confident you will find that we have earned our
reputation for achieving significant, long-lasting results for our clients.
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Purchase
Agreement
This
agreement is a contract to subscribe to The
U.S. EPA Regulated Retail Gasoline Service Station Market, 1997 – 2000 as
described in this prospectus, which the undersigned acknowledges having
received and read. To enroll,
please complete and sign this agreement, and return to: Havill & Company, Inc., 3178 N. Republic Blvd., Suite 1,
Toledo, OH 43615.
The following terms formalize this agreement between Havill &
Company, Inc. ("Havill"), and the undersigned participating
company (the "Subscriber"), who hereby agree as follows:
1.
Havill shall provide to the Subscriber three (3) copies of The
U.S. EPA Regulated Retail Gasoline Service Station Market, 1997 – 2000 report
pursuant to the terms and conditions set forth in this agreement.
2.
In exchange for the reports to be provided by Havill, the Subscriber
shall pay Havill the Subscription Fee specified in item 3 below.
All services to be rendered by Havill pursuant to this agreement are
conditional upon adequate funding from participating Subscribers.
Havill reserves the right to abandon the project and terminate all of
its obligations under this agreement by written notice to the Subscriber if
Havill is not fully funded. In
that case, the Subscriber's deposit will be returned and the project will be
canceled. At its discretion,
Havill may proceed even if the program is not fully subscribed.
3.
Subscription Fee schedule:
The
Subscription Fee for corporations, partnerships, and sole proprietors
submitting signed contracts with payment is $17,000.
4.
Invoices are due and payable upon receipt.
A finance charge of 1.5% per month will be assessed on any unpaid
balance after deduction of current payments, credits, and allowances made
within 30 days of date of billing. This
is an Annual Percentage Rate (APR) of 18%.
5.
The term of the research provided pursuant to this agreement shall be
for a period beginning upon the date of execution of this agreement and
ending upon completion of the project.
Havill may terminate its obligations under this agreement, if the
Subscriber does not comply with the terms or conditions of this agreement.
6.
The Subscriber hereby consents to the use by Havill of all data and
information furnished to Havill by the Subscriber, and represents and agrees
that all such data and information will be valid and accurate.
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Havill draws on information and analysis believed to be reliable.
However, neither Havill nor individuals credited with authorship or
support can guarantee accuracy or completeness, or be liable for possible
errors of fact or judgment. The Subscriber hereby releases and waives any and all claims
it may have against Havill their respective directors, members,
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Subscriber may only use the data or information provided by Havill within
the subscriber's company, but such information shall not be used or relied
upon as the exclusive basis for evaluating sales and marketing decisions.
IN NO EVENT WILL HAVILL OR ITS REPRESENTATIVES BE LIABLE FOR ANY
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its affiliated Subscribers or their Representatives shall not, in the
aggregate, be greater than the enrollment price of the study paid by the
Subscriber.
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all rights, titles, and interests in and to Havill research, its database
and information, including without limitation, all patent, copyright,
trademark, service mark, trade secret, and trade name rights in and to the
foregoing. The Subscriber shall
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information, or programs. The
Subscriber agrees that any breach of this paragraph would cause Havill
irreparable injury, and that upon any breach or attempted breach of this
paragraph, Havill shall have the right to injunctive relief in addition to
any other remedies at law or equity.
9.
This agreement shall be governed by Ohio law.
Each party hereby designates the Court of Common Pleas of Lucas
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and all lawsuits or other legal proceedings relating to this agreement and
hereby irrevocably consent to such designation, jurisdiction, and venue; and
hereby waive any objections or defenses relating to jurisdiction or venue
with respect to any lawsuit or other legal proceeding initiated in the Court
of Common Pleas of Lucas County, Ohio.
| Date:_______________, 19___ |
Date:_______________, 19____ |
______________________
Accepted
For |
HAVILL
& COMPANY, INC. |
By_______________________
(Signature) |
By_______________________
(Signature) |
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Print or Type Name and Title |
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Please
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Phone: (419) 841-2244
Fax: (419) 841-2211

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